PLEASE NOTE THAT THIS POILCY OVERWRITES ALL OTHER EXISTING POLICIES ON SHOR BAZAAR UNTIL THINGS GET BACK TO NORMAL.
We have always prioritised the safety of our employees, our delivery partners and our valued customers, and in these uncertain times, this is no different. That is why we had to shut down our operations. At the same time, our customers have always been the heart of our company. So following our state recommendations to keep our employees safe, we have resumed our services from the 12th of June, 2020 with reduced capacity.
For our employees’ safety, we will be taking the following measures:
- Limiting the number of employees and noting their temperature before entering the premises.
- Limiting our production hours to 10 AM to 6 PM in order to clean and sanitise the premises.
- Practicing strict social distancing and frequently sanitising of shared devices.
- Wearing safety masks and gloves are a must, in and out of the premises.
- Work-from-home for our support and tech team.
We will be carefully monitoring the situation to ensure a safe environment to conduct business until we get back to normal.
Our current production and fulfilment estimates for all our categories are as follows:
|Category||Estimated time to dispatch|
|T-shirts||3 - 4 days|
|Phone cases||4 - 5 days|
OUT OF STOCK ORDERS
Due to high demand and limited workers, we are facing a delay in re-stocking the products. We will keep you notified when we re-stock the products.
Even though the government has allowed delivery of non-essential goods, only certain courier companies will operate during the lockdown. As the courier companies will be working with limited partners and according to zone, you will be facing a delay in delivering your orders.
More couriers will be available as and when they become operational to ship non-essential items.
CASH ON DELIVERY
To ensure the safety of our customers and our delivery partners, Cash On Delivery is highly discouraged. You may do secure online payments on Shor Bazaar. Having said so, we do accept Cash On Delivery Orders.
We’re working diligently to adapt to these new circumstances while planning for the future. We’re grateful to you, your ongoing support, and that you’re doing your part to flatten the curve.
Feel free to reach us at firstname.lastname@example.org for any queries that you may have.